FAQ 2018-07-03T12:35:13+00:00

FAQ

FREQUENTLY ASKED QUESTIONS

Which heating controls do you install? 2018-06-27T18:13:46+00:00

As we are “Worcester Bosch” & “Nest smart thermostat” approved contractors we use their fixed timer with radio frequency room thermostat controls and their smart mobile phone controlled timer/thermostat.

Do you work on Oil Tanks? 2018-06-27T18:13:10+00:00

Yes Oil tanks and Oil boilers and pipework.

What area do you cover? 2018-06-27T18:11:58+00:00

We cover Craven District, Harrogate District, Wharfdale District in towns like, Skipton, Settle, Grassington, Pateley Bridge, Ripon, Knaresborough, Harrogate, Otley, Ilkley, Addingham and surrounding villages.

What boiler/central heating system do you work on? 2018-06-27T18:11:16+00:00

We work on all types, natural gas boilers, LPG boilers, Oil boilers and in all forms like; combi boilers-system boiler-heat only boilers. We work with Wet central heating systems either using radiators or underfloor heating.

What if my boiler breaks down whilst in its guarantee period? 2018-06-27T18:10:32+00:00

Please contact us first to see if we can help or contact the manufacturer direct for advice.

Can we contact you out of normal working hours? 2018-06-27T18:07:41+00:00

Yes, as we are a local company we are here to help and appreciate when things don’t work how distressing this can be. Please ring the telephone numbers or email, leave a message and we will contact you to help.

What is a “Condensing” boiler? 2018-06-27T18:06:30+00:00

Older standard efficiency boilers emit hot exhaust gases from the flue when they are operating. A condensing boiler transfers much of this wasted heat to the water in the boiler, before it reaches the flue outlet. An excellent idea, which saves on fuel use and therefore operating costs. During normal operation, condensing boilers lower the temperature of their exhaust gases below 100 degrees, at which point plumes of water vapour can be seen coming from the flue outside. For this reason, condensing boiler flues should be sited sensitively. Whilst there are gas consumption savings to be made from a condensing boiler, their actual efficiency is dependent upon the system design of the heating circuit.

Do I need to service my boiler? 2018-06-27T18:05:15+00:00

It is standard within the industry to service your boiler annually not just to clean but to make sure its safe. If the boiler has a guarantee/warranty, then just like your car it will need to be service to maintain it.

Should I repair or replace my boiler? 2018-06-27T18:02:44+00:00

Central heating boiler have become very complex and with that in mind repairs can be costly. It is advisable to repair before replacing, making the judgment call is down to your own personal decision based on the correct facts & figures given to you. Bare in mind the age of your boiler, cost of repair, likelihood of another breakdown against cost of new and manufacturers guarantee, piece of mind.

What is combi boiler? 2018-06-27T18:03:46+00:00

Combi boilers are the most popular boiler type in the UK as they combine your central heating system into one unit, which is great for saving space. As they do not store hot water they become for efficient to run as hot water is only produced on demand.

How efficient is my boiler? 2018-06-27T18:00:33+00:00

Having a more energy efficient boiler can lower your energy costs as well as your carbon footprint. Age, type and the controls connected to your central heating system all affect your boilers performance. Regular boiler servicing and clean central heating water also affect the efficiency.

CONTACT US
MARK CARRUTHERS
MARK CARRUTHERSEngineer
Hello, My name is Mark Carruthers and I run Craven Home Heat. We specialise in servicing, repairs and installation of gas and oil filled boilers. I have 27 year’s experience, working within the central heating industry, for leading central heating companies including British Gas and Worcester Bosch and am accredited with Gas Safe, Nest Pro, Worcester Bosch and OFTEC.

TESTIMONIALS

Mark provides a very friendly, helpful and no frills service. He is very knowledgeable with heating and boilers systems.

Very honest, reliable and good workman.

We would definitely recommend Mark, he came when he said he would, really reliable, and fantastic knowledge. Pinpointed the problem and fixed it straight away.
We had our gas fire serviced within 2 days of initial contact with Craven Home Heat and at a time that suited us. Friendly and professional service, would definitely recommend.
Customer In Skipton, Serviced Gas Fire